Support

A booking is confirmed as soon as we hold the seat, but the ticket is issued once payment clears. Open My Bookings to check the status. If it still shows Booked rather than Issued more than an hour after paying, contact us with your booking reference and we will chase it.

Card payments are handled on our payment gateway’s own page. If you were charged but the booking did not confirm, the amount is usually released by your bank within a few working days. Send us the transaction reference and the booking reference and we will reconcile it against our records.

Changes and cancellations follow the fare rules of the airline or the hotel you booked, so the fee and refund depend on the ticket you hold. Contact us with your booking reference and we will tell you exactly what applies before anything is changed.

Your baggage allowance is shown on the fare you selected and on your confirmation. Seat selection, special meals and wheelchair assistance are requests we pass to the airline — tell us what you need and we will add it to your booking. Check-in is done with the airline directly, using the airline reference on your ticket.

You can delete your account in the app under Settings → Delete account, or by emailing us from your registered address. What is erased and what we are required to keep is set out in our Privacy Policy. Deleting your account does not cancel upcoming trips — cancel those separately first.

Our Privacy Policy explains what we collect, who we share it with and how long we keep it. To request a copy of your data, or to correct something we hold, email us from your registered address.